Support via Live Chat has been discontinued, we have decided to temporarily prioritise tickets over on our Discord Server while we await an update to our billing system to allow for in-built support tickets. You can also email [email protected] for e-mail support in the meantime. Apologies for the inconvenience.

Hostaris Uptime SLA Policy

The most up-to-date version of Hostaris' uptime SLA policy.

We guarantee that Hostaris' connectivity will be available 100% of the time, in the event that service is not provided, we will provide credit into the Client's account in the amount determined by the following:

100% [0-5m] 0 Hours Credit
99.95% [5m-25m] 6 Hours Credit
99.75% [25m-1h50m] 12 Hours Credit
99.50% [1h60m-3h40m] 24 Hours Credit
99.25% [3m40m-5h30m] 1 Week Credit
99% [5h3m-7h18m] 2 Weeks Credit
<99% [7h18m or longer] 1 Month Credit