Support via Live Chat has been discontinued, we have decided to temporarily prioritise tickets over on our Discord Server while we await an update to our billing system to allow for in-built support tickets. You can also email [email protected] for e-mail support in the meantime. Apologies for the inconvenience.

Hostaris Privacy Policy

The most up-to-date version of our privacy policy.

Our Privacy Policy

At Hostaris, we are committed to protecting your privacy. We collect certain information from our users, including email addresses, encrypted passwords, IP addresses, browser data, and first and last names. We use this information to:

  • Facilitate account creation
  • Deliver and facilitate delivery of services to the user
  • Respond to legal requests
  • Enforce our Terms & Conditions and Fair Usage Policy
  • Send administrative information to you

We use PayPal and Stripe as our payment processors. When you make a payment on our website, your payment information is collected and processed by PayPal and Stripe, respectively. For more information about how PayPal and Stripe handle your payment information, please refer to their privacy policies:

We will not sell or share your personal information with any third party, except as required by law. We take appropriate measures to protect your information from unauthorized access, alteration, or destruction.

As a data subject, you have the right to retract or correct any information that we have collected from you. To exercise this right, please contact our data protection agent, Josh M., at [email protected] We will respond to your request within 14 working days.

If you have any questions or concerns about our Privacy Policy, please contact our data protection agent, Josh M., at [email protected]

By using our service, you consent to the collection and use of your information as described in this Privacy Policy. If we make any changes to this policy, we will notify you by email or by posting an announcement on our website.

Thank you for using Hostaris.