Support via Live Chat has been discontinued, we have decided to temporarily prioritise tickets over on our Discord Server while we await an update to our billing system to allow for in-built support tickets. You can also email [email protected] for e-mail support in the meantime. Apologies for the inconvenience.

Hostaris Terms of Service

The most up-to-date version of our terms of service.

Terms of Service

1. Introduction

These terms of service (“Terms”) govern your use of our website and any related services provided by us (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms, which constitute a binding agreement between you and Hostaris. If you do not agree to these Terms, you may not use the Service.

2. Changes to Terms and Service

We reserve the right to modify these Terms at any time. Your continued use of the Service following the posting of any changes to the Terms constitutes acceptance of those changes. We also reserve the right to modify or discontinue the Service at any time, with or without notice to you.

3. Privacy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms, sets forth our policies with respect to the collection, use, and storage of your information. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

4. User Conduct

You agree not to engage in any of the following prohibited activities:

  • Using the Service for any illegal purpose
  • Transmitting any material that infringes the intellectual property rights or other proprietary rights of any third party
  • Transmitting any material that is defamatory, obscene, offensive, or otherwise objectionable
  • Engaging in any activity that interferes with the proper functioning of the Service

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Hostaris and are protected by international copyright and trademark laws. The Service may also contain material licensed to Hostaris by third parties.

6. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Hostaris does not make any warranties, express or implied, with respect to the Service, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Limitation of Liability

Hostaris shall not be liable for any damages arising from your use of the Service, including, but not limited to, direct, indirect, incidental, special, or consequential damages, regardless of the form of action, whether in contract, tort, or otherwise.

8. Termination

Hostaris reserves the right to terminate your access to the Service at any time, without notice, for any reason, including, but not limited to, your violation of these Terms.

9.Governing Law

These Terms and your use of the Service shall be governed under the laws of the United Kingdom, without regard to its conflict of law provisions.

10. Refund Policy

In line with EU and UK consumer regulations, we operate a 14-day refund guarantee which is given unless your service is "made-to-order" (i.e custom specifications). Refunds after 14 days are decided at Hostaris' discretion

11. Contact Information

If you have any questions or concerns about these Terms, you may contact us at [email protected]

Last updated: 02/02/2023